We make every effort to process and ship orders within 24 hours of placement. Please note that we do not ship on weekends.

Once your order has been shipped, you will receive an email confirmation with tracking details. This email will include all the necessary information to monitor your order’s journey. You can use the provided tracking number to check the status of your package on our delivery partner's website.

We offer a variety of secure and convenient payment methods to enhance your shopping experience. Below is an overview of the options currently available:

Accepted Payment Methods

• Credit and Debit Cards
  We accept major credit and debit cards, including Visa, Mastercard, and American Express.
• Local Payment Methods
  Depending on your location, we support local payment options such as iDEAL, BanContact, and Sofort for a seamless checkout experience.
• PayPal
  Use your PayPal account for fast, secure, and hassle-free transactions.
• Klarna: Buy Now, Pay Later
  Eligible customers in select locations can enjoy flexible payment options with Klarna, allowing you to shop now and pay later.
• Mobile Payment Services
  Depending on availability in your region, we accept mobile payment platforms like Apple Pay, Google Pay, and Shop Pay for quick and secure purchases.
• Gift Cards or Store Credit
  Redeem your gift card or store credit issued by us to pay for your purchases easily.

Important Notes

The availability of payment methods may vary depending on your location and the products in your order. If you have questions about a specific payment option or need help completing your payment, please contact us through HERE.

How long will it take to receive my order?

The total delivery time includes 1 day for processing plus the shipping time, depending on your location:

• Netherlands: 2-3 days (1 day processing + 1-2 days shipping)
• Belgium & Germany: 3-4 days (1 day processing + 2-3 days shipping)
• Rest of Europe: Up to 6 days (1 day processing + up to 5 days shipping)
• Outside Europe: Up to 8 days (1 day processing + up to 7 days shipping)

Processing Time (1 Day)

Each candle is custom-made to order, ensuring high quality. If you order before 18:00, your candle will be crafted the same day, hardened overnight, and shipped the next morning before 12:00.

Shipping Factors

• Distance: International deliveries take longer.
• Customs clearance: Some orders may be subject to customs checks.
• Multiple carriers: Packages often switch between carriers, affecting delivery speed.
• Holiday periods: Delivery times may be longer during public holidays.

This process ensures you receive a carefully handcrafted, high-quality candle. For a full shipping time chart, click [HERE].

We process returns as quickly as possible, beginning with shipment from your postal office to a consolidation hub and then to our atelier.

Refunds can be issued in two ways:

• Digital gift card – The fastest option, typically processed within 2-3 business days after approval.
• Original payment method – Usually takes 7-10 business days to reflect in your account.

You will receive email notifications once your return has been processed and your refund has been issued.

To learn more about the refund process, click [HERE].

At Aromatique Atelier, we want you to love your candles. However, due to the nature of our products, we can only accept returns under specific conditions.

You may return a candle if it is unused, unlit, and in its original condition, or if it arrives damaged or broken. If your order arrives with any defects or damage, please contact us immediately with photos so we can assist you with a replacement or refund.

For eligible returns, please reach out to our customer service team within 14 days of receiving your order. We will provide you with return instructions and process your request as quickly as possible.

Please note that we cannot accept returns for candles that have been lit or used.

For more details or to start a return, please visit our Returns Page or contact us directly.

Exchanging or returning is quick and easy. To find out how to return, please visit our Returns page and follow the steps to submit your request through our

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