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Order before 22:00, shipped the same day
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Fits in every car
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Lasts up to 7 weeks
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The perfect GIFT
Frequently Asked Questions
For more FAQ click {HERE}
Product information
General information
Shipping & Delivery
Returns & Exchanges
How do I use the hanging diffuser?
Unscrew the wooden cap, remove the small plastic leak-proof cap, screw the wooden cap back on tightly, and briefly turn the bottle upside down so the fragrance can soak into the wood. Then hang it on your rearview mirror.
Where should I hang the diffuser?
On your car’s rearview mirror, where it can hang upright. Make sure it doesn’t swing in your line of sight while driving.
How long does the fragrance last?
On average, one bottle lasts 4 to 6 weeks, depending on the scent strength and how often you use the ventilation.
Do I need to shake or flip the bottle?
Yes, briefly turning the bottle upside down once is enough to saturate the wooden cap. Repeat once a week for a fragrance boost.
Can it leak?
Only if it’s held upside down too long or laid flat. Always make sure it hangs upright to avoid leakage.
Does the bottle come filled with fragrance?
Yes, the bottle is pre-filled with fragrance oil and ready to use straight out of the box.
Is the fragrance oil safe for my car interior?
Yes, as long as you avoid spills. Wipe off any drops immediately to prevent stains or discoloration.
What’s included in the package?
What’s included in the package?
- 1× glass bottle (pre-filled)
- 1× wooden cap
- 1× plastic leak-proof cap (for transport)
- 1× hanging cord
WHAT IS AROMATIQUE ATELIER?
Aromatique Atelier is a one-person fragrance studio based in the Netherlands, offering handcrafted perfumes, candles, diffusers, and car scents inspired by designer fragrances.
WHO MAKES THE PRODUCTS?
Every item is handmade by me—from blending scents to pouring candles. I personally craft each order with care and attention to detail.
DO YOU HAVE A PHYSICAL STORE?
Not yet! At the moment, Aromatique Atelier is an online-only shop.
HOW CAN I CHECK THE STATUS OF MY ORDER?
We make every effort to process and ship orders within 24 hours of placement. Please note that we do not ship on weekends.
Once your order has been shipped, you will receive an email confirmation with tracking details. This email will include all the necessary information to monitor your order’s journey. You can use the provided tracking number to check the status of your package on our delivery partner's website.
HOW MUCH TIME DOES IT TAKE TO PROCESS A REFUND?
Answer
HOW CAN I CHECK THE STATUS OF MY ORDER?
We make every effort to process and ship orders within 24 hours of placement. Please note that we do not ship on weekends.
Once your order has been shipped, you will receive an email confirmation with tracking details. This email will include all the necessary information to monitor your order’s journey. You can use the provided tracking number to check the status of your package on our delivery partner's website.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
How long will it take to receive my order?
The total delivery time includes 1 day for processing plus the shipping time, depending on your location:
- Netherlands: 2-3 days (1 day processing + 1-2 days shipping)
- Belgium & Germany: 2-4 days (1 day processing + 2-3 days shipping)
- Rest of Europe: Up to 5 days (1 day processing + up to 5 days shipping)
- Outside Europe: Up to 8 days (1 day processing + up to 7 days shipping)
Processing Time (1 Day)
Each candle is custom-made to order, ensuring high quality. If you order before 18:00, your candle will be crafted the same day, hardened overnight, and shipped the next morning before 12:00.
Shipping Factors
- Distance: International deliveries take longer.
- Customs clearance: Some orders may be subject to customs checks.
- Multiple carriers: Packages often switch between carriers, affecting delivery speed.
- Holiday periods: Delivery times may be longer during public holidays.
This process ensures you receive a carefully handcrafted, high-quality candle. For a full shipping time chart, click [HERE].
WHICH PAYMENT OPTIONS DO YOU ACCEPT?
We offer a variety of secure and convenient payment methods to enhance your shopping experience. Below is an overview of the options currently available:
Accepted Payment Methods
- Credit and Debit Cards
We accept major credit and debit cards, including Visa, Mastercard, and American Express. - Local Payment Methods
Depending on your location, we support local payment options such as iDEAL, BanContact, and Sofort for a seamless checkout experience. - PayPal
Use your PayPal account for fast, secure, and hassle-free transactions. - Klarna: Buy Now, Pay Later
Eligible customers in select locations can enjoy flexible payment options with Klarna, allowing you to shop now and pay later. - Mobile Payment Services
Depending on availability in your region, we accept mobile payment platforms like Apple Pay, Google Pay, and Shop Pay for quick and secure purchases. - Gift Cards or Store Credit
Redeem your gift card or store credit issued by us to pay for your purchases easily.
Important Notes
The availability of payment methods may vary depending on your location and the products in your order. If you have questions about a specific payment option or need help completing your payment, please contact us through HERE.
WHERE DO YOU SHIP FROM?
All orders are packed and shipped from Zuid-Holland, the Netherlands.
DO YOU OFFER LOCAL PICKUP?
Not at the moment, but it may become available for local customers in Zuid-Holland in the future.
WHICH COUNTRIES DO YOU SHIP TO?
I currently ship within the Netherlands and most EU countries. More regions will be added soon!
HOW LONG DOES DELIVERY TAKE?
How long will it take to receive my order?
The total delivery time includes 1 day for processing plus the shipping time, depending on your location:
- Netherlands: 2-3 days (1 day processing + 1-2 days shipping)
- Belgium & Germany: 3-4 days (1 day processing + 2-3 days shipping)
- Rest of Europe: Up to 6 days (1 day processing + up to 5 days shipping)
- Outside Europe: Up to 8 days (1 day processing + up to 7 days shipping)
Processing Time (1 Day)
Each candle is custom-made to order, ensuring high quality. If you order before 18:00, your candle will be crafted the same day, hardened overnight, and shipped the next morning before 12:00.
Shipping Factors
- Distance: International deliveries take longer.
- Customs clearance: Some orders may be subject to customs checks.
- Multiple carriers: Packages often switch between carriers, affecting delivery speed.
- Holiday periods: Delivery times may be longer during public holidays.
This process ensures you receive a carefully handcrafted, high-quality candle. For a full shipping time chart, click [HERE].
HOW MUCH IS SHIPPING?
Shipping rates are calculated at checkout based on your location.
- NL: €5.95 and FREE on orders above €35
- BE/DE/LU/ZW/FN/DK/NW/FR: €7.95 and FREE on orders above €50
check {HERE} for the shipping policy
CAN I TRACK MY ORDER?
Yes! Once your order has shipped, you’ll receive a tracking number via email.
WHAT IF MY ORDER ARRIVES DAMAGED?
I carefully package each item, but if something arrives damaged, please email a photo of the issue within 48 hours of delivery and I’ll make it right.
CAN I SEND AN ORDER DIRECTLY AS A GIFT?
Absolutely. Just enter their shipping address at checkout and add a note if you'd like me to include a personalized message.
HOW ARE YOUR ORDERS PACKED?
All orders are packed with care in recyclable packaging—both eco-friendly and gift-worthy.
WHAT ARE THE DETAILS OF YOUR RETURN POLICY?
At Aromatique Atelier, we want you to love your candles. However, due to the nature of our products, we can only accept returns under specific conditions.
You may return a candle if it is unused, unlit, and in its original condition, or if it arrives damaged or broken. If your order arrives with any defects or damage, please contact us immediately with photos so we can assist you with a replacement or refund.
For eligible returns, please reach out to our customer service team within 14 days of receiving your order. We will provide you with return instructions and process your request as quickly as possible.
Please note that we cannot accept returns for candles that have been lit or used.
For more details or to start a return, please visit our Returns Page or contact us directly.
HOW MUCH TIME DOES IT TAKE TO PROCESS A REFUND?
We process returns as quickly as possible, beginning with shipment from your postal office to a consolidation hub and then to our atelier.
Refunds can be issued in two ways:
- Digital gift card – The fastest option, typically processed within 2-3 business days after approval.
- Original payment method – Usually takes 7-10 business days to reflect in your account.
You will receive email notifications once your return has been processed and your refund has been issued.
To learn more about the refund process, click [HERE].
HOW DO I MAKE A RETURN?
Exchanging or returning is quick and easy. To find out how to return, please visit our Returns page and follow the steps to submit your request through our
DO I NEED THE ORIGINAL PACKAGING TO RETURN A ITEM
Yes, returns must be in their original condition and packaging to qualify for a refund.
ARE RETURNS FREE?
Answer
CAN I EXCHANGE A PRODUCT FOR A DIFFERENT SCENT?
If the product is unopened, I’m happy to arrange an exchange. Return shipping costs apply.
CAN I RETURN SALE ITEM?
No, all sale items are final and not eligible for return or exchange.
WHAT IF I RECEIVED THE WRONG ITEM?
I’ll fix it immediately. Email me with a photo and your order number, and I’ll send the correct item at no extra cost.
DO YOU OFFER STORE CREDIT INSTEAD OF REFUNDS?
Yes! If preferred, I can offer store credit for your return instead of a refund.
CAN I RETURN USED PRODUCTS?
Unfortunately, I can’t accept returns on used or opened items for hygiene and quality reasons.
WHY AROMATIQUE ATELIER
AROMATIQUE ATELIER
OTHERS
ECO-friendliness
Yes
No
Handmade in the Netherlands with love and care
Yes
No
Affordable luxury for everyone
Yes
No
Small-batch production for better quality control
Yes
No
Clean-burning soy & coconut wax in candles
Yes
No
