Shipping & Delivery Policy
At Aromatique Atelier, we strive to ensure that your order reaches you as quickly and efficiently as possible. This shipping and delivery policy provides detailed information about our processing times, shipping methods, delivery times, and costs for various regions.
Order Processing Time
All orders are carefully processed within 1-2 business days after payment is confirmed. This processing time allows us to prepare your order, ensuring that all items are handled with the utmost care.
- Orders placed on weekends or public holidays will be processed on the next available business day.
- You will receive a confirmation email with tracking details as soon as your order is shipped.
Shipping Costs & Delivery Times
We ship to multiple destinations across Europe, offering reliable delivery at competitive rates. Below are the shipping costs and estimated delivery times for different regions:
The Netherlands
- Delivery Time: 1-2 business days
- Shipping Cost: €5.95 FREE ABOVE €35
- Orders are shipped via a trusted carrier (most of the time POSTNL) to ensure prompt and secure delivery.
Belgium, Germany, France, Denmark, Italy, Luxembourg, Spain, and Sweden
- Delivery Time: 2-4 business days
- Shipping Cost: €7.95 FREE ABOVE €50
- Orders to these destinations are sent using a reliable shipping partner, with tracking information provided for peace of mind.
Rest of Europe
- Delivery Time: 2-5 business days
- Shipping Cost: €14.95
- Delivery times may vary slightly depending on the specific destination and local customs procedures.
Delivery Information
- All orders are shipped with tracking, allowing you to monitor the progress of your shipment. Tracking details will be emailed to you upon dispatch.
- Delivery times are estimates and may vary slightly depending on external factors such as weather conditions, courier delays, or customs clearance (for certain international destinations).
Important Notes
- Shipping Delays: While we strive to meet the estimated delivery times, please be aware that unforeseen circumstances, such as holidays or logistical disruptions, may cause delays.
- Incorrect Address: Please ensure your shipping address is accurate at checkout. Aromatique Atelier cannot be held responsible for delays or additional charges caused by incorrect or incomplete address details.
- Delivery Attempts: Couriers will attempt delivery according to their standard procedures. If delivery is unsuccessful, they may leave a note or attempt redelivery.
Customs and Duties
For destinations within the European Union, orders are not subject to customs duties. However, if your order is shipped to a country outside the EU, additional customs fees, taxes, or duties may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact us immediately at [info@aromatiqueatelier.com]. We will work with the courier to resolve the issue and ensure you receive your items as quickly as possible.
Contact Us
If you have any questions about our shipping and delivery policy, or if you need assistance tracking your order, please reach out to our customer service team at info@aromatiqueatelier.com.
Thank you for choosing Aromatique Atelier. We are committed to providing you with exceptional service and timely delivery!
For more information about shipping click HERE
14-Day Return Policy
Introduction:
We want you to love your new home goods, but we understand that sometimes things don’t work out. That’s why we offer a 14-day return policy to make your shopping experience as smooth as possible.
For more information about returns click HERE